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ALERT: Fraudulent Calls

Fidelity Bank iscommitted to providing you with the very best and most secure service possible and that means keeping our customers aware of ANY security alerts.

In keeping with this commitment, we are notifying you of a recent fraud alert in our marketplace.  There have been fraudulent automated phone calls to people in the market saying that their debit card has been blocked.  The call refers them to the Security Department where they are asked to enter their debit card number. DO NOT ENTER. THESE ARE FRAUDULENT CALLS.  Fidelity Bank is NOT making these calls to our customers about debit cards. We want to help you avoid the inconvenience that any unauthorized use of your debit card account could cause so please take the following safety precautions:

    • If you should receive a call DO NOT ANSWER ANY QUESTIONS being asked by the automated call.  HANG UP.
    • As long as you DO NOT provide any information your card remains secure. 
    • If you have responded to the automated call please contact Fidelity Bank IMMEDIATELY at 1-800-388-4380 and we will close your card and reissue you a new card to ensure the safety of your account. 

If you have any questions or need further assistance please contact our Customer Care Center at 1-800-388-4380.