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Home / Digital Tools / Online Banking / Online Banking & The Fidelity Mobile Banking App FAQs
For more information or questions please contact us by phone at 1-800-388-4380 or email us at Fidelity@fddbank.com
The Fidelity Mobile Banking App is a service offered by Fidelity Bank which provides you access to your account 24 hours a day, 7 days a week, from any mobile device.
Any Fidelity Bank client who is signed up for Online Banking and has a cellular phone with at minimum, texting capabilities, can enroll in the Fidelity Mobile Banking App.
No, the Fidelity Mobile Banking App is a totally free service! However, regular text and data package charges may apply, so check with your cell phone provider if you have any questions.
You can use the Forgot Password link online, or in the mobile app. Remember, usernames are case sensitive.
To access your account statements online, log into your Online Banking profile via our website, click the Accounts tab in the top banner and select the account you wish to view. Then, click the Documents box. In the new window, change the Document Type field to Checking Statement (PDF) and press Submit. Your statements will populate under the Available Documents heading. Click on the blue hyperlink to view your bank statement.
Clients must enroll in EZ Statements via our website. After logging into Online Banking, click the Profile link near the top of the main page. Scroll to the Electronic Statements section near the bottom of the next page to enroll the applicable account(s) in eStatements. You must accept the Terms and Conditions to finalize the request.
Yes. Online Banking & the Fidelity Mobile Banking App employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts. Clients are authenticated by username and password and no files are stored on your phone. Additionally, encryption is used for all transactions so that your sensitive information is protected.
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique username. To prevent unauthorized access to your account, you can deactivate your phone in Online Banking. To deactivate your mobile device, call our Client Care Center at 1-800-388-4380.
One of the greatest benefits of Online Banking from Fidelity Bank is that it provides up-to-the minute account information. When you view your account balances, you see the current available balance and when you view transaction history, you see the most recently posted transactions. Pending transactions do not display.
Text messaging through Online Banking is a simple way to check your account balances, review recent account activity and find ATM and branch locations in seconds. Simply text a command and we’ll text you back a response with the requested information. For example, if you text “B” or “BAL” to 99588, we’ll text you your account balance.
You can use mobile web browsing with Online Banking to review recent account activity, transfer funds between accounts, pay bills, cancel pending payments, and find ATM and branch locations easily.
You can use the Fidelity Mobile Banking App with Online Banking to review recent account activity, transfer funds between accounts, pay bills, change and cancel pending payments, and find ATM and branch locations easily.
On your device, open Google Play or the App Store and search for Fidelity Bank.
