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Your privacy and security are always on our mind at Fidelity Bank. With our own security infrastructure in place, we are confident that access to your accounts is private and secure; we are unable to provide similar assurances for other websites. While we work to protect your banking privacy, you also play a role in protecting your accounts. Only provide your Access ID or Online ID when your browser shows a secure connection (such as the “locked padlock” icon) directly to the Fidelity Bank Online/Mobile website or to another site you have investigated and fully trust. You should also have an up-to-date version of anti-virus software and use it before opening email attachments to protect yourself against potentially damaging computer viruses.
Our staff WILL NEVER ask you for your Personal Identification Number (PIN) on your Debit card or Fidelity Bank VISA® Debit card or your Fidelity Bank Online Banking Password. If you are asked for this information by anyone, please call 1-800-388-4380 immediately and inform our Client Care Center of the incident.
View our online Privacy Policy Disclosure and also our online Security Statement
At Fidelity Bank, we believe that the confidentiality and protection of our customers’ information is one of our fundamental responsibilities.
Fidelity Bank will never request confidential information via e-mail solicitation. Please report any such requests by calling 1-800-388-4380 or use our Secure Contact Form
At Fidelity Bank, our goal has always and will always be to serve our customers throughout their lives by offering financially secure products and services that work for them .You can be confident that your financial privacy is a top priority of this financial institution. Please remember that Fidelity Bank…your bank…DOES NOT SELL information about you to anyone. If, after reading this disclosure, you have any questions, please contact one of our customer service representatives at 1-800-388-4380.
Before discussing what information we may share with other entities, we will define some terms:
While we may disclose nonpublic information we collect, this information is limited to companies that perform marketing or other services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our customers’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide them to other third parties. We may also disclose information we collect about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our bank, follow your instructions as you authorize, or protect the security of our financial records.
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include your:
All financial institutions need to share nonpublic personal information to run their everyday business. In our Privacy Policy, we list the reasons financial companies can share their nonpublic personal information; the reasons Fidelity Bank chooses to share; and whether you can limit this sharing. Also, see our Security Statement http://www.the-fidelity.com/pdfs/fidelity_scrty.pdf for more information on how we protect your information online.
On December 4, 2003, the Fair and Accurate Credit Transactions Act of 2003 (FACT Act) was signed into law. This law ensures that all citizens are treated fairly when they apply for a mortgage or other form of credit.
This legislation provides consumers, companies, consumer reporting agencies and regulators with important new tools that:
These reforms make permanent the uniform national standards, and institute new, strong consumer protection.
At Fidelity Bank, our first priority is to protect you and your account relationship with us. Please be assured that your account information will be given the highest level of confidentiality. With that stated, Fidelity Bank may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
Fidelity Bank is committed to protecting the privacy of its customers. You can help by following these simple guidelines:
Contact the bank and all others with whom you have a financial relationship. File a police report if you have had a loss.
Report the fraud to the major credit bureaus:Equifax 1-800-525-6285Experian 1-888-397-3742Trans Union 1-800-680-7289
For additional help, call the Federal Trade Commission at 1-877-ID-THEFT or visit their website www.consumer.gov/idtheft.
If you have any questions, please contact Fidelity Bank at 1-800-388-4380.
Fidelity Bank offers a variety of convenient resources and tools. Educational articles, Frequently Asked Questions, Instructional Videos and more are at your fingertips.