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SMS Communication Policy

SMS Communication Policy

By providing your phone number to Fidelity Bank, you confirm that you are authorized to do so and consent to receive calls and text messages at the number(s) provided. These communications may include information about your current and future Fidelity Bank accounts, products, and services. Message and data rates may apply, and message frequency may vary based on your account activity and preferences. Information obtained as part of the SMS consent process will not be shared with third parties. 

Fidelity Bank may use automated systems, including prerecorded or artificial voice messages, to contact you. For security reasons, Fidelity Bank does not support SMS or MMS communications for recognized VoIP, prepaid, or landline phone numbers. To receive text messages from Fidelity Bank, such as one-time passcodes or alerts for suspicious activity, an eligible mobile phone number and compatible mobile device are required.

You agree that Fidelity Bank may contact you via call or text to:

  • Service your accounts, or
  • Discuss account-related matters, products, and services.

User Opt-Out and Additional Commands:

  • To opt out (discontinue participation in the Program), reply “STOP” to any of our mobile messages from your mobile device.
  • For help with SMS communications, reply “HELP” to any of our mobile messages from your mobile device. See Privacy Policy at: https://www.bankatfidelity.com/privacy-policy/ . 

Important Information:

  • External factors, such as mobile carrier availability, device settings, and app configurations, may impact the timing and delivery of messages.
  • Your mobile device must support push notifications to receive certain alerts or updates.
  • Supported carriers include but are not limited to: Verizon Wireless, AT&T, T-Mobile®, Sprint, Metro®, Boost, Virgin Mobile USA & U.S. Cellular®.
  • Wireless carriers are not liable for delayed or undelivered messages. 

If you have any questions about our SMS communication policy or wish to update your contact preferences, please contact Fidelity Bank customer support at 1-800-388-4380.