In today’s digital age, financial security is paramount. Here’s how to detect and respond to fraudulent activity on your checking account:

Recognizing Fraudulent Activity

Fraudulent activity includes unauthorized transactions, identity theft, phishing scams, and card skimming. Regularly monitor your account for unfamiliar transactions, sudden balance changes, and alerts from your bank. Mailing checks also have some unique risks to consider if you have detected fraud.

Immediate Steps to Take

• Contact Your Bank: Report suspicious activity immediately. If you suspect that your accounts have been compromised report the incident right away by calling a Fidelity Banker at 1-800-388-4380.
• Report to Authorities: File complaints with the FTC and local police. Contact the Federal Trade Commission at 1-877-FTC-HELP, 1-877-ID-THEFT, or online at FTC ReportFraud
• Document Everything: Keep records of all communications and documentation.

Legal Rights and Protections

Consumers are protected under the Electronic Fund Transfer Act (EFTA), which limits liability for unauthorized transactions if reported promptly.

Preventative Measures

• Monitor Your Accounts: Regularly review statements and Credit/Debit card transactions. Fidelity Bank EZ Statements can help you with online statement viewing and automatic email notifications.
• Use Strong Passwords and Two-Factor Authentication (2FA) to enhance account security.
• Set Up Alerts: Receive notifications for unusual account activity.
• Do not provide your account number, routing number or debit card number unless you can verify the source.
• When contacting merchants or billing sources, obtain the phone number from their website.
• Never provide your IP Address or online credentials.

Recovering from Fraud

• Work with Your Bank: Your Fidelity Banker will assist in investigating and securing your account.
• Monitor Credit Reports: Check for unauthorized activity and report it. You can monitor your Credit Score with Credit Sense. 
• Consult a Financial Advisor: Get personalized advice for recovery.

By staying vigilant and proactive, you can protect your financial security and navigate any potential threats with confidence.